Within the hotel industry, high turnover of staff can cause problems for the team. Some may enter the hospitality industry to climb the ladder and progress quickly, whilst others enjoy the focus of their role and look to proceed no further.
However, a high proportion of hotel worker CVs which land on our desk seem to have something in common – approximately 60% of hotel butlers fall short in qualifications and hotel butler training.
But why is this? Many of these hotel butlers work for high end established hotels, hotels that have in-house butler service training, yet they still have a high turnover in staff, meaning butlers often don’t hold positions for longer than a year.
The true testament to a hotel’s client or guest experience is down to every member of its staff. From the moment a guest steps foot inside the hotel to the second they depart, the way hotel staff attend your guests will affect their experience. The difference between the service at a 5* or 4* hotel is noticeable, and in a competitive industry where guests have a great deal of choice, the staff need to operate at the very highest level.
From boutique hotels through to large chains, hotel staff training is continually sought to ensure that the very highest level of service is met. But what are the skills required, and what areas can be sought to improve in order to obtain valuable client retention and return?