Boutique Hotel Staff Training

Hotel & Boutique Hotel Staff Training with Polo & Tweed

Polo & Tweed offer Hotel Staff Training.

Our trainers are top of the line professionals with years of experience as domestic staff both in their professional careers and teaching.

  • Online or In-Person for you or your staff – Pick from our online (cost effective) training, or fully customisable private training
  • Elevate Your Knowledge – Our training will take you, or your staff to a new level of skills and understanding
  • Full Customisable – Our private training allows us to build the training exactly around you or your staff’s needs
  • Quality Guarantee – Our experienced trainers work globally to provide the very highest level of training and learning outcomes are achieved

Tell us what you need and we’ll take care of the rest.

Benefits of Boutique Hotel Staff Training

    Personal Guidance from Top Tier Trainers

    Impressive Skills You Won’t Forget

    Follow Through – Ensure Your Knowledge Stays Sharp

    Offering In-Person or Online Training to Suit your Specific Needs

Call or fill out our contact form to learn more

Boutique Hotel Staff Training Enquiry

  • Let us know who needs training and what type of skills you'd like to develop.

Questions? Call Us Now: 0203 858 0233

About Our Boutique Hotel Staff Training

Our training outperforms traditional hotel staff training programs for two main reasons:

Personalised Training – Our trainers are the best in class. They are able to quickly assess where your staff’s skill levels are and are able to provide your staff with the training needed to reach the level of service you want.

Active Training – The focus of our training is giving a safe space to physically rehearse the skill set you desire to improve. By developing the practical application in all areas, your staff’s confidence and skill level will increase. The knowledge and understanding of all aspects of etiquette through to personal presentation is very important and we cover that too. Finely tuning their skills to give them a deeper understanding of the practice required.

We have trained hundreds of students and we know everyone is different. Our trainers know how to adjust our course to fit your specific needs so your staff are always engaged and learn at the highest level possible.

Boutique Hotel Staff Training

Tailor-made for your specific needs

Private, tailor-made instruction is the best way for your staff to learn. One of the biggest benefits of private training is that our trainers come to you and work at your hotel. Learning front of house, concierge, butler, F&B and housekeeping skills in situ gives your staff the best opportunity to fine tune their skills in the exact place where you’ll be using them.

Private courses are customised to your exact needs so you can request specialised skill sets and allow your staff to learn at their own pace.


A range of packages to suit budgets

We also operate surveillance days, prior, during or after the training, to allow for observations and feedback, noting the areas of improvement in the staff.

We have multiple packages to suit different needs and requirements.

We offer both in-person and online training options.


About Our Trainers

We have strict requirements for our trainers because we want the absolute best for our students. Perfection comes with the territory – it is a core value for our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with the best fit.  

Alexandra Parker-Larkin – Head Trainer

Alex has over 20 years of experience in working onboard Super Yachts and the luxury domestic service industry.  She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management, Silver Service, Etiquette and all our training with passion and integrity, and she thrives on seeing her students develop and grow.

Sam Bigwood

Sam is one of Polo & Tweed’s most sought after trainers. From a British Royal background, Sam’s career has led him to be one of the highest calibre Butler trainers. He is youthful and modern and understands what 5* luxury service is. Sam has a lovely personality and a cheery outlook, he is upbeat and enjoys bringing fun to his teaching. Sam teaches our group, private and online training.

Peter Lowell

Peter is a highly sought-after British Butler, who has worked in training Chauffeurs through to Silver Service. His eye for detail, his inspiring personality and his ability to inspire his students always shines. He has worked around the world and understands the different needs and etiquette of the different cultures. Peter is a wonderful trainer who our students love. He teachers our group, private and online training.

Hugh Mackie

Hugh is considered a traditional British Butler. Having worked extensively for HNW, Royalty and celebrities throughout his career, Hugh understands what it takes to get the job done. He is effortlessly polite and well-presented and kind, with a brilliant energy and spirit. Hugh is a member of the Guild of Toastmasters.  He is discerning and cheerful.  He teaches our group, private and online training

Boutique Hotel Staff Training Modules

Our training covers Butler, Silver Service, Housekeeping and House Management from A-Z. For a full list of modules and an explanation of each, download our training modules.

Polo & Tweed Boutique Hotel Training Modules