Boutique Hotel Staff Training

Who is Boutique Hotel staff training for?

The skills required to perform staff duties within boutique hotels are needed to be consistent and of high quality, in order to ensure client satisfaction. It’s your job to ensure the highest quality of attention to detail and finishing touches. It’s our job to teach you or your staff how. If the skill set within your staff isn’t already impeccable, then our training program is for you.

The right training program is the difference between acceptable and exceptional. Where do you want your hotel to be?

Benefits of Boutique Hotel Staff Training

    Personal Guidance from Top Tier Trainers

    Impressive Skills You Won’t Forget

    Follow Through – Ensure Your Knowledge Stays Sharp

Call or fill out our contact form to learn more

Boutique Hotel Staff Training Enquiry

  • Let us know who needs training and what type of skills you'd like to develop.

Questions? Call Us Now: 0203 858 0233

About Our Boutique Hotel Staff Training

Our training outperforms traditional hotel staff training programs for two main reasons:

Personalised Training – Our trainers are the best in class. They are able to quickly assess where your staff’s skill levels are and are able to provide your staff with the training needed to reach the level of service you want.

Active Training – The focus of our training is giving a safe space to physically rehearse the skill set you desire to improve. By developing the practical application in all areas, your staff’s confidence and skill level will increase. The knowledge and understanding of all aspects of etiquette through to personal presentation is very important and we cover that too. Finely tuning their skills to give them a deeper understanding of the practice required.

We have trained hundreds of students and we know everyone is different. Our trainers know how to adjust our course to fit your specific needs so your staff are always engaged and learn at the highest level possible.

Boutique Hotel Staff Training

Tailor-made for your specific needs

Private, tailor-made instruction is the best way for your staff to learn. One of the biggest benefits of private training is that our trainers come to you and work at your hotel. Learning front of house, concierge, butler, F&B and housekeeping skills in situ gives your staff the best opportunity to fine tune their skills in the exact place where you’ll be using them.

Private courses are customised to your exact needs so you can request specialised skill sets and allow your staff to learn at their own pace.

A range of packages to suit budgets

We also operate surveillance days, prior, during or after the training, to allow for observations and feedback, noting the areas of improvement in the staff.

We have multiple packages to suit different needs and requirements.

You can learn more about our Boutique Hotel training courses here

About Our Trainers

We have strict requirements for our trainers because we want the absolute best for our students. Perfection comes with the territory – it is a core value for our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with the best fit.  

Michal Fudali

Michal has over 23 years of experience in Silver Service. He personally served VIP guests including Royalty and Celebrities.  He has been teaching for the last 4 years. He teaches Silver Service, House Management, Butlering and Etiquette because it is his passion and he loves to see his students grow.

Tracey Waterman

Tracey has over 20 years of experience in Housekeeping, House Management and hospitality. She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management and Silver Service with passion and integrity, and she thrives on seeing her students develop and grow in confidence.

Boutique Hotel Staff Training Modules

Our training covers Butler, Silver Service, Housekeeping and House Management from A-Z. For a full list of modules and an explanation of each, download our training modules.

Polo & Tweed Boutique Hotel Training Modules