Private Jets is a big business. HNW, VIP and corporate clients have long since been using the joys of private jet travel. Some of the fastest growing companies today are private aviation companies, and investors are sitting up and taking notice.
Owners of private jet companies range from investment banks through to private individuals, but the same is true across the board, the service, style and finishing touches expected to be achieved by the crew should be of the very highest standards.
Aviation service should combine a Michelin star restaurant, the housekeeping standards of The Ritz, the service skills and finishing touches noted in only the most luxury and high-end properties, and the flexibility found on board the megayacht crews. Add to this mix, the health and safety of air travel and the results is a 7* service crew.
But how can this be achieved? How do you take a ‘standard’ crew member with all the basic training and re-vitalise their approach? Here are the 8 ways that private flight attendant training can fine tune and bring the wow factor on board.
Restaurants vary dramatically, from style and approach, level of service, size, and their unique staffing requirements. From Michelin Star restaurants, to pop up kitchens. Each restaurant will be made or broken by the experience of the patrons and clients.
For a restaurant to truly succeed, one needs to have a complete team who are all focused towards success and understand the unique selling point of the brand as well as working towards continual development and improvement.
So which areas of your restaurant staff training could be improved?
Eamonn Holmes, a well known British TV presenter and personality, met with Lucy Challenger, CEO of Polo & Tweed and one of her British Butlers to learn the art of Silver Service. Filming for their new series on Channel 5, Eamonn was set the task of learning the skills required to set the perfect table – performing duties expected of a Butler by the Queen and other wealthy families who employ staff.
Here are the videos of when Eamonn met Lucy. (With some special behind the scenes photos!)
Silver Service is an expression known to many – but do you actually know what it really means, and what it all entails? We often get asked, “what is silver service?” so clearly, the answer is not as obvious as we thought.
There are many different facets to Silver Service that can be discussed elaborately, or taught in training, however, with the below we hope to give you a brief overview of the art that is Silver Service!
Owning, managing or running private jets is an all-encompassing business. Besides making sure that everything is up to date, arranged perfectly on time and ready for the client’s scheduled (and sometimes last minute!) travel, a key element is giving the client the best possible experience on board.
Travelling by private jet is about so much more than just the convenience of tailor-made travel time and the privacy of your own travel space – private jet travel is becoming a unique new luxury experience.
Whether you are a self-employed professional in the domestic service industry looking to upgrade your CV and skill set, an employed professional looking to get higher up in the ranks of your current job, or in charge of managing your own staff, undertaking some form of domestic staff training can be a very valuable investment.
A concierge or front of house member of staff is the go-between from guest to hotel. From check-in/check-out, restaurant reservations, specific client requests through to guest complaints, the concierge represents the hotel brand and in turn, aims to please the guest at every opportunity.
For those looking to work in the hotel industry, it provides a varied and exciting career, with guest interaction being at the heart of the job. It appeals to individuals who enjoy communication with others and with the right hotel concierge training, can provide fantastic career opportunities for those looking to work their way up the hospitality career chain.
The concierge or front desk of a hotel are the gateway to client care and retention through to protecting the brand USP (unique selling point) and image. They act as a go-between, serving the guest’s needs and providing satisfaction to the highest level.
However, it is possible that staff can easily fall short in this area so hotels from boutique to large chains should look to improve their staff’s skills by undertaking a hotel concierge training course.
Polo & Tweed are delighted to provide access to one of the most respected trainers in the industry – Steven Ford. Steven (or Steve as he is more familiarity known to us) works with Polo & Tweed, helping to design and develop the training modules, from advice on prop buying through to implementing training.
Steven teaches group and private training sessions and is regularly booked to work with discerning clients in their property, hotels, yachts and chalets around the world.
At Polo & Tweed, we only work with the very best of trainers, and Steve’s professional career and skills are at the very highest of standards.
Polo & Tweed are delighted to provide access to one of the most respected trainers in the industry – Michal Fudali. Michal works with Polo & Tweed, helping to design and develop the training modules, from advice on prop buying through to implementing training.
Michal teaches groups and private training sessions and is regularly booked to work with discerning clients in their property, hotels, yachts and chalets around the world. Michal specialises in our group training weekends where his love of Silver Service can be witnessed.
At Polo & Tweed, we only work with the very best of trainers, and Michal’s professional career and skills are at the very highest of standards.