Whether you are a self-employed professional in the domestic service industry looking to upgrade your CV and skill set, an employed professional looking to get higher up in the ranks of your current job, or in charge of managing your own staff, undertaking some form of domestic staff training can be a very valuable investment.
A concierge or front of house member of staff is the go-between from guest to hotel. From check-in/check-out, restaurant reservations, specific client requests through to guest complaints, the concierge represents the hotel brand and in turn, aims to please the guest at every opportunity.
For those looking to work in the hotel industry, it provides a varied and exciting career, with guest interaction being at the heart of the job. It appeals to individuals who enjoy communication with others and with the right hotel concierge training, can provide fantastic career opportunities for those looking to work their way up the hospitality career chain.
The concierge or front desk of a hotel are the gateway to client care and retention through to protecting the brand USP (unique selling point) and image. They act as a go-between, serving the guest’s needs and providing satisfaction to the highest level.
However, it is possible that staff can easily fall short in this area so hotels from boutique to large chains should look to improve their staff’s skills by undertaking a hotel concierge training course.
Polo & Tweed are delighted to provide access to one of the most respected trainers in the industry – Steven Ford. Steven (or Steve as he is more familiarity known to us) works with Polo & Tweed, helping to design and develop the training modules, from advice on prop buying through to implementing training.
Steven teaches group and private training sessions and is regularly booked to work with discerning clients in their property, hotels, yachts and chalets around the world.
At Polo & Tweed, we only work with the very best of trainers, and Steve’s professional career and skills are at the very highest of standards.
Polo & Tweed are delighted to provide access to one of the most respected trainers in the industry – Michal Fudali. Michal works with Polo & Tweed, helping to design and develop the training modules, from advice on prop buying through to implementing training.
Michal teaches groups and private training sessions and is regularly booked to work with discerning clients in their property, hotels, yachts and chalets around the world. Michal specialises in our group training weekends where his love of Silver Service can be witnessed.
At Polo & Tweed, we only work with the very best of trainers, and Michal’s professional career and skills are at the very highest of standards.
Management of staff is key. From every large household which employs a number of staff members through to hotels and corporate hospitality. The staff must be able to follow, lead, take direction and manage staff around them. Their level of seniority will affect the number of management responsibilities they have.
In a private home, the Butler will often undertake a senior management role. Similarly, in high-end hotels, the Butler or Head Butler will be expected to manage staff, ensuring schedules and routines are followed correctly.
So what options are out there for Butlers or those in the hospitality industry looking to obtain a Staff Management certificate?
The concierge department of any hotel plays a valued and important role in guest and client satisfaction. In smaller hotels, the front of house can combine the role with the concierge, and in larger hotels, they are separate roles. If a hotel offers private Butler service, then the Butler may undertake the role of concierge services on a personal and private level for each guest.
As a Butler, when looking for Concierge training, what options are out there and what can one expect?
Etiquette is a fundamental skill, both theoretically and practically, that any discerning Butler must obtain in order to progress in his or her career. A human being makes a first impression within a few seconds of seeing, meeting or entering a location, so the way a Butler interacts and presents themselves to the highest level of precision is key to their craft.
Etiquette is not just reserved for the service industry, from CEOs through to Headmasters, from politicians through to air host(esses), the etiquette and interaction of yourself between the client is hugely important. An experience can be destroyed by incorrect etiquette, and even worse, you can seriously insult someone. So it is vital that you know your etiquette!
So what options exist for Butlers or those in the hospitality industry looking to obtain an Etiquette certificate?
Table Management is the foundation, technical understanding and backbone of Silver Service. Without the understanding of Table Management, it is impossible to achieve perfect Silver Service and all the service sub-forms. The art form of Table Management is thus a strongly desired and required skill by any Butler in the domestic or corporate industry.
So what options exist for Butlers or those in the hospitality industry looking to obtain a Table Management certificate?
Silver Service is a historic and widely respected art form. Considered the traditional form of service, it is used in high-end hotels, restaurants, yachts, jets, chalets and of course in private homes. It has a high level of technical ability and will include a number of sub-service variants which all vary depending on the specific form of Silver Service chosen.
So what options exist for Butlers or those in the hospitality industry looking to obtain a Silver Service certificate?