Hotels are only as good as their last guest. And nowadays, their last guest review. Even small problems can result in a lost client, and this can have a big impact on your hotel business and reputation. You have to stay ahead of the game. Typically when a housekeeper joins a hotel, they receive initial training, but quickly this support and guidance will stop – and bad habits might arise over time. Hotel Housekeeping training courses are as important as hiring the right staff. Investment in continuous training is needed to guarantee excellence.
The Purpose of Hotel Housekeeping Training Courses
Hotel Housekeeping training courses are crucial to keeping providing excellent service. You can have the best staff, but standards can slip. People can pick up bad habits. Or even get lazy. Hotel Housekeeping training ensures your existing housekeeping team have a clearer understanding of standards and expectations. What would a guest or trainer be looking for when they enter the room? Can your housekeeping team clearly identify these areas?
Firstly the training should define the cleaning standards and expectations within a hotel area. There also could be options to look at the bigger picture. From staff turnover (is it high?) to online reviews, and guest complaints.
Perhaps you need a standard operating procedure. Or you need a review of rotas and schedules. Hotel Housekeeping training can provide all this and more.
The Benefits For Hotel Housekeeping Teams
Confidence, skills, teamwork – and most importantly happiness!
There is real value in showing a team member how important they are, and allowing them a safe space to shine in! You’ll be amazed at the difference in staff attitude and approach after the individual has been trained.
Your housekeeping team will receive detailed support in any areas that you (or we) have determined they need help in. This will allow you to target the benefits into developing the problem areas.
Your housekeeping team could have the following benefits:
- A clearer understanding of the brand values
- A better understanding of why certain cleaning standards exist
- Daily changes and improvements to existing service
- A day in the life of a guest and what the implications of complain/bad reviews are
- Increased housekeeping standards
- Operational procedures
- Guest interaction and etiquette.
The Benefits For Employers/Hotels
As we’ve touched on above, if staff is happy and confident, then their commitment to the job/house/brand, and in turn, their commitment long-term will be secured.
Low turnover of staff either in a private home or hotel, will mean fewer recruitment costs, less initial training (as new staff require a number of weeks of initial training) and a stronger core team. From one housekeeper to a team of fifty, the employer will have a more stable team, and will save you money in the long run.
The employer will also increase turnover and profits themselves in a commercial operation, as a confident and well-meshed housekeeping team will mean a higher level of guest satisfaction and return.
Polo & Tweed Hotel Housekeeping Training Courses
Polo & Tweed are specialists in providing housekeeping training courses, from large hotel chains to resorts, as well as private households, There are many different options for Hotel Housekeeping training courses to suit your needs.
- Group sessions at our venue
- Group sessions at your venue
- Private sessions at our venue
- Private sessions at your venue
- Online training courses
All options give you as a private home or hotel owner the option to best suit your staff and the level and detail of housekeeping training required. Online training courses have become increasingly popular recently. This will enable all your staff to join training remotely, and even individually work through a housekeeping training course.
As an example, a training day might include:
- Team Work
- Staff Communication
- Turndown Service
- Finishing Touches
- Laundry
- Special Clothing Care
- Etiquette/Greeting Guests
- Folding/Packing/Unpacking
- Ironing/Steaming
- Housekeeping Tools and Techniques
Whatever your needs are, if you have one or one hundred housekeepers who need some fine-tuning, hotel housekeeping courses are a great way to improve your staff morale, happiness and increase turnover. You’ll be amazed by the results. If you’d like to know more, please do get in touch with us here.