Extensive housekeeping service training can be a real boost to long-term staff commitment. Click To TweetWhen your client checks into your hotel they expect an immaculate room. But what happens if they spot a stray hair, or they try to turn the TV on and the remote doesn’t work? Small things can quickly escalate into large problems.
Even small problems can result in a lost client, and this will ultimately affect your bottom line.
You have to stay ahead of the game. Typically when a housekeeper joins a hotel, they receive initial training, but quickly this support and guidance will stop – and bad habits might arise over time.
You can choose to make a difference and by regularly training your staff, it will allow staff confidence to grow and make a huge impact on your client retention.
Here are some examples of training courses you could undertake with Polo & Tweed.
What are the purposes of housekeeping training programme?
Polo & Tweed hotel housekeeping training can help your existing housekeeping team have a clearer understanding of standards and expectations. What would a guest or trainer be looking for when they enter the room? Can your housekeeping team clearly identify these areas?
Firstly we define the cleaning standards and expectations within a hotel area, but it’s also possible to look at the bigger picture, from staff turnover (is it high?) to online reviews etc. Helping to explain what happens when the standards are not met, causing decreased profits and in turn, decreased salaries, are an excellent incentive to help workers work!
Perhaps you need a standard operating procedure which we can help you create. Or we can create a rota or schedules should it be required.
What are the benefits that housekeeping teams receive?
Confidence, skills, teamwork – and most importantly happiness!
There is real value in showing a team member how important they are, and allowing them a safe space to shine in! You’ll be amazed at the difference in staff attitude and approach after the individual has been trained.
Your housekeeping team will receive detailed support in any areas that you (or we) have determined they need help in. This will allow you to target the benefits into developing the problem areas.
Your housekeeping team could have the following benefits:
- A clearer understanding of the brand values
- A better understanding of why certain cleaning standards exist
- Daily changes and improvements to existing service
- A day in the life of a guest and what the implications of complain/bad reviews are
- Increased housekeeping standards
- Operational procedures
- Guest interaction and etiquette.
What are the benefits that employers receive?
As we’ve touched on above, if a staff is happy and confident, then their commitment to the job/house/brand, and in turn, their commitment long-term will be secured.
Low turnover of staff either in a private home or hotel, will mean fewer recruitment costs, less initial training (as new staff require a number of weeks of initial training) and a stronger core team. From one housekeeper to a team of fifty, the employer will have a more stable team, and will save you money in the long run.
The employer will also increase turnover and profits themselves in a commercial operation, as a confident and well-meshed housekeeping team will mean a higher level of guest satisfaction and return.
What are the sample sessions of P&T’s training course?
There are a number of sessions that Housekeeping training can undertake.
- Group sessions at our venue
- Group sessions at your venue
- Private sessions at our venue
- Private sessions at your venue
All four options give you as a private home or hotel owner the option to best suit your staff and the level and detail of housekeeping training required.
As example, a training day might include:
- Team Work
- Staff Communication
- Turndown Service
- Finishing Touches
- Housekeeping Tools and Techniques
Whatever your needs are, if you have one or one hundred housekeepers which need some fine tuning, hotel housekeeping courses are a great way to improve your staff morale, happiness and increase turnover. You’ll be amazed with the results. If you’d like to know more, please do get in touch with us here.