The care and training you offer your hotel staff will show up in the level of service they provide your guests! Click To TweetThe difference between adequate hotel service and the kind guests never forget – for the best reasons – all comes down to the details.
You already know the best way to increase your bookings is to offer an experience that sells itself.
A great guest experience leads to repeat customers and more referrals.
But, how do you know if the quality of service you provide is good enough? Is it better than your competitors?
Attaining and maintaining the highest level of service requires more than an internal guide and training program.
Whether your hotel is new, or else in need of a facelift, your passion for perfection can be matched with the expertise of a hotel training consultant.
A hotel training consultant can give you that vital bird’s eye view of every aspect of your operation, from the front desk to hotel cleanliness, down to the smallest detail – the kind that will set your hotel apart in the eyes of your guests, and the kind that will keep them coming back for years to come.
So how exactly can a top tier hotel training consultant help your level of service?
What Makes a Great Hotel Training Consultant?
In a word: experience. When seeking consultation about how best to design and implement a training programme for your hotel staff – both front and back of house – it should be a given that your consultant knows exactly what to expect through day to day hotel operations, like common guest complaints and little service tweaks which offer the personal touch a guest never forgets.
What Will the Right Hotel Training Consultant Focus On?
Through years of experience with every type of hotel, a consultant will have accrued lessons about every detail of a hotel’s operation, for example:
Front Desk Services – This is your first line of interaction with your guests, and a hotel training consultant can help your staff realise their important role. Remember: you never get a second chance to make a first impression!
Room Services – Once a guest has checked in, satisfied with the level of service by the front desk staff, their next desire is to see their room, flop down for a moment and exhale!
—Is the room truly as they imagined it? Any flaws in initial room impression are enough to send guests on a scrutiny spree, but with the services of an experienced hotel training consultant, your room staff will always stay one step ahead so that your guests will feel completely at ease and at home.
Guest Dining Services – A well-trained hotel staff is the next step to keeping guests enthralled by the overall level of service achieved at your hotel. Experienced consultants have already been through every potential dining disaster and can ensure that your dining staff is prepared to handle any challenging situations to the guest’s ultimate satisfaction.
Maintenance Services – Again, technical problems, like plumbing and internet, will arise from time to time. The difference between a great hotel and an average one is the staff’s ability to react to each situation as they arise so that every guest’s issues can be met in a timely and efficient manner. Guests truly appreciate this and will not concern themselves with smaller issues as long as they are promptly dealt with.
Hotel training consultation can help you prepare your staff to anticipate potential problems and to act appropriately and confidently without any sense of panic.
How Can Polo & Tweed Work For Your Hotel?
In an industry where experience is everything and the finishing touches count, Polo & Tweed offers the best in hotel training consultation, both during initial staff training and beyond, ensuring that the lessons taught by the consultant are being used on a consistent basis. Again, there are no second chances at first impressions, but there is always a second chance to grow and learn with the help of a great hotel staff consultant.
We would love to hear from you if you are considering training or would like to know more about what we can offer. You can get in touch here and we look forward to speaking with you!