Silver Service Training
The art of silver service, from pouring a cup of tea through to cutting a cigar, is one that requires education in the fundamental theory supported by hands on practice. Through our training program, domestic staff will reach the level of service required in a private home, hotel, restaurant, chalet or yacht.
As a British company (London based) we hold the highest standards for Silver Service. Principals, managers, and domestic staff professionals from around the world look to us for training because they know the British history and culture we embody sets the bar for professional service around the world.
Principals & Managers
Principals send their existing staff to our Silver Service training to ensure that their Silver Service and Table Management skills are second to none. Enroll your staff in one of our weekend courses or submit an inquiry for a private training session.
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Domestic Staff Professionals
Domestic staff train with us to improve their service skills, obtain a Silver Service certificate, and advance their career. Find out how we can take your service to the next level with a silver service training course.
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About Our Silver Service Training
Types of Silver Service Training Courses
We offer group silver service classes (conducted over a weekend) or private one-to-one classes. We are always happy to advise and discuss what might be the best approach for you, as each client is different. If you have more questions please get in touch.
Group Silver Service Training Classes
Next Group Class: October 6/7/8th 2017 Register Here – LIMITED SPACES!
Group classes are held in London or Reading (home county to Downtown Abbey) and run from approx 9:00-6:30 on Friday, Saturday and Sunday during select dates each month. During the group classes your members of staff will be joined with a small group of like-minded students (no class is bigger than 8-10 students, but often much smaller) and they will spend the weekend in a very hands-on, highly practical environment.
Group classes provide an open and engaging environment to learn. Videos, digital handbooks, and highly involved trainers encourage the student to participate in every detail of the training. At the end of the training course our trainers proctor an exam to assess each student’s skills, providing feedback and instruction before awarding them with a certificate of completion.
We also offer an optional food hygiene certificate as an extension to our group training. If you are interested in a food hygiene course, please let us know in your silver service training inquiry, or reach out to us directly so we can assist you.
Private Silver Service Training Classes
Private classes can be held anywhere, but are most typically conducted at the staff work place. We feel that one-to-one training in-situation is the most effective way to teach silver service because the student is able to learn in the same environment they will be working. Students are more comfortable to ask questions and receive feedback when they are in their own environment which makes the training process much more personalized and effective.
Our in-situ training courses are very flexible, allowing you to mix and match training modules best suited for your staff. This tailored approach also saves time. It’s an excellent an option for clients who have limited time and do not wish to let their staff go for an entire weekend.
In-situ training is an entirely bespoke option and we can send a trainer to you wherever you may be. Our trainers travel around the world, to your yacht, chalet, mansion or jet – wherever the training needs to take place we can perform it.
Our Silver Service Trainers
Our silver service trainers are experienced Butlers and service professionals. They have been working in the industry for many years, and have an intimate knowledge with every type of service and scenario you may find yourself in.
Many of our students remark how enjoyable they find the stories and insights the trainers teach, giving first hand knowledge into the background of service both in a domestic and corporate environment. Although the trainers are mainly male, we have a smaller selection of female trainers for Middle Eastern households and for training in the Middle East should it be required.
Silver Service Training – Pricing
The cost for the three day group silver service course is £800+VAT. This includes the handbook (digital), lunch, and certification. At the end of the training, your member of staff will receive a Polo & Tweed certification stating the names of the modules they have successfully completed confirmed by their trainer’s signature.
For private one-to-one training we ask you to drop us a line so we can discuss your needs.
Silver Service Modules
During the three day long weekend course, these silver service modules will be taught. If you are booking private training you can mix and match as you see fit.
- Table Management
- Silver Service
- Butler Service
- Russian Service
- American Service
- Buffet Service
- Tray Service
- English Service
- French Service
- Yacht Service
- Party/Event Service
- Wine Service
- Champagne Service
- Wine Pairing
- Tea & Coffee Service
- Afternoon Tea & Coffee Service (High Tea)
- Service Etiquette and Address
- Arrival & Departure Etiquette
- Problem solving
- Teamwork
- Hors D’oeuvre
- Glass Polishing
- Silver Polishing
- Napkin Folding
- Cigar Service & Preparation
- Hygiene – Food and Personal
- Body Language
- Ambience
- First Impressions
- Finishing Touches
Silver Service Course Dates
July – Completed
September – 8/9/10th – Fully Booked
October 6/7/8th – Limited Spaces – Register Here
November – 10/11/12 – Full Booked
December – No Training
January 2018 – 26/27/28th – Spaces – Register Here
Silver Service Training Inquiry
Frequently Asked Questions
Why do students take silver service training with Polo & Tweed?
Who can train with Polo & Tweed?
What training venues does Polo & Tweed use?
Didn’t find what you’re looking for? Ask one of our recruiters.