Polo & Tweed Mission

Polo & Tweed provide a specialist service in domestic staff recruitment and domestic staff training. Based in Mayfair, London, we work with a global network of clients in private homes, hotels, restaurants, chalets, and yachts.  We approach our services from a unique and fresh perspective. It’s not the bottom line that drives us, but the desire to satisfy and provide the very best service we can to our clients.

It might sound a bit cliché, but we would much prefer to keep a happy client for life.  Our ethos is what drives us, and makes Polo & Tweed one of the (in our opinion) friendliest and eager to please agencies.  Why not try us out and see for yourself?  We aim to reply to email/calls within 24 hours, and when you call us you won’t get through to an annoying call centre. Our receptionists are highly briefed and excel in customer care and interaction.  We love talking to both clients and candidates and believe that both are equally important.

About The Founder

Lucy Challenger is the CEO and founder of Polo & Tweed.  She has set up and founded a number of successful businesses throughout her career, and since 2012 has been working as a consultant in the domestic recruitment industry. After having her first child in June 2015, she took a well-earned break and later that year decided it was time to launch her own brand.  Polo & Tweed was born.  Lucy had become somewhat jaded about the general approach to domestic recruitment and training and felt that competition is always a good thing as it ensures that the service that is provided to candidates and clients alike is of the highest standard. She relishes the chance to show her clients, friends, and followers of her work around the world this exciting new brand which has a wealth of knowledge and long-standing within the industry.

Lucy records a successful podcast which focuses on industry experts and leading success stories – you can listen to the podcast here.

Lucy went on to handpick a number of team members to work at the company. She recruited the team carefully to ensure that they each provide and offer support and skills to the boutique business.



The team consists of:


Recruitment & Training Manager

Chloe joined Polo & Tweed in 2019 and comes to us with a background in recruitment & HR.  She is currently the manager at Polo & Tweed.  She is always bubbly and positive, and with a quick-thinking approach, gets her work done with efficiency and dedication!




Article Writer & Partnerships

Aafke first started work for Polo & Tweed back in 2016.  She started work as a recruitment consultant, and then transitioned into writing articles and developing our partnership programme.  If you’ve been on our Advice Hub then you’ll have certainly read her articles!




Recruitment & Digital Marketing Assistant

Shannen joined Polo & Tweed in 2021, and comes to us with a love of admin and fun approach to social media! She is always at the end of a DM so drop her a line!




Recruitment Administrator & Personal Assistant

Jessica joined Polo & Tweed in 2021, and is highly skilled at recruitment and admin, focused on the luxury hospitality industry.  She loves a chat and enjoys meeting new clients and candidates each day.





SEO Specialist

David talks technical.  He likes to think about keywords and social media branding and networking.  We love David and in turn Google loves us! 🙂





Jori and her team started work in Polo & Tweed back in 2020, and together they deal with media enquiries and press and publicity for the company.




Website Designer

Mario works on making the website look as slick and professional as it can be. Optimising it for use on tablets and mobiles.



Graphic Designer 

She is able to put pen to paper and create the concepts that exist in Lucy’s head.  Developed the amazing Polo & Tweed brand and logo and the very special gold plated business cards!





James is the worlds best accountant.  This is a fact.  James keeps us all in line and he makes sure we always get our numbers right!






Mark is an expert on the subject of law.  He gives us all the support and guidance required for day-to-day business and advice.  A lovely chap too!



Polo & Tweed was born to help our incredible clients around the world find their perfect staff, and for our wonderful candidates secure the right fit in every job they work in. The bottom line is generally what pushes all business and we work hard in order to pay our staff and run our business.

But we are a big believer in philanthropy and pride our ‘green’ approach to life. We operate almost exclusively in the digital spectrum and try to keep our carbon footprint to the minimum. Once our targets are met we donate regularly to charity and support local and worldwide causes around the world.

Here are some of the charities we support.