Polo & Tweed Mission
Polo & Tweed provide a specialist service in domestic staff recruitment and domestic staff training. Based in Mayfair, London, we work with a global network of clients in private homes, hotels, restaurants, chalets, and yachts. We approach our services from a unique and fresh perspective. It’s not the bottom line that drives us, but the desire to satisfy and provide the very best service we can to our clients.
It might sound a bit cliché, but we would much prefer to keep a happy client for life. Our ethos is what drives us, and makes Polo & Tweed one of the (in our opinion) friendliest and eager to please agencies. Why not try us out and see for yourself? We aim to reply to email/calls within 24 hours, and when you call us you won’t get through to an annoying call centre. Our receptionists are highly briefed and excel in customer care and interaction. We love talking to both clients and candidates and believe that both are equally important.
About The Founder
Lucy Challenger is the CEO and founder of Polo & Tweed. She has set up and founded a number of successful businesses throughout her career, and since 2012 has been working as a consultant in the domestic recruitment industry. After having her first child in June 2015, she took a well-earned break and later that year decided it was time to launch her own brand. Polo & Tweed was born. Lucy had become somewhat jaded about the general approach to domestic recruitment and training and felt that competition is always a good thing as it ensures that the service that is provided to candidates and clients alike is of the highest standard. She relishes the chance to show her clients, friends, and followers of her work around the world this exciting new brand which has a wealth of knowledge and long-standing within the industry.
Lucy records a successful podcast which focuses on industry experts and leading success stories – you can listen to the podcast here.
Lucy went on to handpick a number of team members to work at the company. She recruited the team carefully to ensure that they each provide and offer support and skills to the boutique business.
The team consists of:
Recruitment & Training Manager
Chloe joined Polo & Tweed in 2019 and comes to us with a background in recruitment & HR. She is currently the manager at Polo & Tweed. She is always bubbly and positive, and with a quick-thinking approach, gets her work done with efficiency and dedication!
Alexandra joined Polo & Tweed in 2018 and leads the training department with her specialised training skills.
Training, Partnerships & Referrals
Aafke joined Polo & Tweed in 2016 and works with training, partnerships and referrals.
Recruitment & Training Consultant
Jessica joined Polo & Tweed in 2021 and is highly skilled at recruitment and admin, focused on the luxury hospitality industry. She loves a chat and enjoys meeting new clients and candidates each day.
Katie joined Polo & Tweed in 2022 and is passionate about administration and supporting Lucy and the team. She is great at solving problems and is always willing to get involved with new projects and tasks!
Gabriela is one of our fabulous administrative assistants. She works to support the team and candidates, ensuring that everything is smooth sailing. She is always willing to jump into any task, no matter how small or how big!
Sophie is a wonderful administrative assistant and a valuable member of the team. She works in all aspects of team support, from candidate care to social media replies. A fabulous member of the team.
Peter joined Polo & Tweed in 2019, and works with us as a highly skilled and sought after trainer
Nicola deals with media appearances and represents Lucy & the brand in the TV world. She has a wealth of knowledge and expertise when it comes to the TV world!
Kevin works on making the website look as slick and professional as it can be. He is a whizz at code and understands tech talk like no other!
James is the world’s best accountant. This is a fact. James keeps us all in line and he makes sure we always get our numbers right!
Mark is an expert on the subject of law. He gives us all the support and guidance required for day-to-day business and advice. A lovely chap too!
Polo & Tweed was born to help our incredible clients around the world find their perfect staff, and for our wonderful candidates to secure the right fit in every job they work in. The bottom line is generally what pushes all businesses and we work hard in order to pay our staff and run our business.
But we are a big believer in philanthropy and pride our ‘green’ approach to life. We operate almost exclusively in the digital spectrum and try to keep our carbon footprint to a minimum. Once our targets are met we donate regularly to charity and support local and worldwide causes around the world.
Here are some of the charities we support.