Polo & Tweed Mission
Polo & Tweed provide a specialist service in domestic staff recruitment and domestic staff training. Based in Mayfair, London, we work with a global network of clients in private homes, hotels, restaurants, chalets and yachts. We approach our services from a unique and fresh perspective. It’s not the bottom line that drives us, but the desire to satisfy and provide the very best service we can to our clients.
It might sound a bit cliché, but we would much prefer to keep a happy client for life rather than just work with brand new clients each time. Our ethos is what drives us, and makes Polo & Tweed one of the (in our opinion) friendliest and eager to please agencies. Why not try us out and see for yourself? We aim to reply to email/calls within 24 hours, and when you call us you won’t get through to an annoying call centre or computerised systems. Our receptionists are highly briefed and excel in customer care and interaction. We love talking to both clients and candidates and believe that both are as equally important.
About The Founder
Lucy Challenger is the CEO and founder of Polo & Tweed. She has setup and founded a number of successful businesses throughout her career, and for the last four years has been working as a consultant in the domestic recruitment industry. After having her first child in June 2015, she took a well earned break and later that year decided it was time to launch her own brand. Polo & Tweed was born. Lucy had become somewhat jaded about the general approach to domestic recruitment and training, and felt that competition is always a good thing as it ensures that the service that is provided to candidates and clients alike is of the highest standard. She relishes the chance to show her clients, friends and followers of her work around the world this exciting new brand which has a wealth of knowledge and long-standing within the industry.
Lucy went on to hand pick a number of team members to work at the company. She recruited the team carefully to ensure that they each provide and offer support and skills to the boutique business. The team consist of:
Partners, Events & Training
Aafke brings a Dutch flair to the team, highly organised and efficient, she is able to develop new partnerships and business-to-business communications, whilst dealing with the busy event and short term client bookings. She is also heavily involved in the development of our training programmes.
Recruitment Admin Assistant
Ruth joined Polo & Tweed in January 2017, and is focused on database management, candidate vetting and general admin work. Ruth goes the extra mile to get the work done.
David talks technical. He likes to think about keywords and social media branding and networking. We love David and in turn Google loves us! 🙂
Google Ad Word Specialist
Shane and David work closely together to ensure that our campaigns are managed, letting clients, candidates and the world know about Polo & Tweed and the great work we all do.
References & Candidate co-ordinator
Alex is in charge of registrations and dealing directly with candidates. She knows the ins and outs of every recruitment stage and is always there to help in other events. Alex is currently on maternity leave (we haven’t employed a baby!).
Mario works on making the website look as slick and professional as it can be. Optimising it for use on tablets and mobiles.
She is able to put pen to paper and create the concepts that exist in Lucy’s head. Developed the amazing Polo & Tweed brand and logo and the very special gold plated business cards!
James is the worlds best accountant. This is a fact. James keeps us all in line and he makes sure we always get our numbers right!
Mark is an expert on the subject of law. He gives us all the support and guidance required for day-to-day business and advice. A lovely chap too!
Polo & Tweed was born to help our incredible clients around the world find their perfect staff, and for our wonderful candidates secure the right fit in every job they work in. The bottom line is generally what pushes all business and we work hard in order to pay our staff and run our business.
But we are a big believer in philanthropy and pride our ‘green’ approach to life. We operate almost exclusively in the digital spectrum and try to keep our carbon footprint to the minimum. Once our targets are met we donate regularly to charity and support local and worldwide causes around the world.
Here are some of the charities we support.