Within the hotel industry, high turnover of staff can cause problems for the team. Some may enter the hospitality industry to climb the ladder and progress quickly, whilst others enjoy the focus of their role and look to proceed no further.
However, a high proportion of hotel worker CVs which land on our desk seem to have something in common – approximately 60% of hotel butlers fall short in qualifications and hotel butler training.
But why is this? Many of these hotel butlers work for high end established hotels, hotels that have in-house butler service training, yet they still have a high turnover in staff, meaning butlers often don’t hold positions for longer than a year.
The true testament to a hotel’s client or guest experience is down to every member of its staff. From the moment a guest steps foot inside the hotel to the second they depart, the way hotel staff attend your guests will affect their experience. The difference between the service at a 5* or 4* hotel is noticeable, and in a competitive industry where guests have a great deal of choice, the staff need to operate at the very highest level.
From boutique hotels through to large chains, hotel staff training is continually sought to ensure that the very highest level of service is met. But what are the skills required, and what areas can be sought to improve in order to obtain valuable client retention and return?
When it comes to the hotel industry, great staff can make all the difference. In the world where the reputation of a hospitality business can be made or broken by a simple thing like a Trip Advisor review, making sure that everything works and comes together is of vital importance.
Whether you’re running a 5-star hotel or a small informal guesthouse, having great staff that are trained, knowledgeable and ready to deal with any situation, can leave a lasting impression in your guest’s minds. Investing in hotel staff training plays a large role in this.
When running a hotel, the front of house staff are the first ones to interact with guests. It could be argued that this makes front of house staff the most important in the entire hotel. People make their first impression of a place, person or environment within just a few seconds.
For a hotel, these first few seconds are vital in ensuring an excellent first impression is made. There are various ways to improve front of house presentation in hotels, including staff training, workshops and courses. Here are our suggestions on how to improve your front of house presentation.
We all know how important first impressions are…
Especially in luxury hotels, the smallest of details can have a big impact on the experience of a guest. More often than not, a concierge is the first interaction a guest has with the hotel; They are a direct reflection of your hotel and can either set a vibrant tone for a great stay, or disappoint a guest’s expectations.
Most concierge mistakes are easily corrected if you know what they are, but you’d be surprised how often the these details are overlooked.