Housekeeping Staff training can bring about great rewards - and retention - to your home or hotel! Click To TweetHousekeeping in both private homes and hotels is a skilled and labour intensive job. Not only is organisation key to an effective day, the detail of the tasks, and the ability to work to a high standard will be the difference between client and guest satisfaction, and indeed the success of the brand.
How your housekeeping team, from one individual through to a large scale operation, will have a huge impact on your bottom line. One of the biggest challenges the hotel industry faces is staff and client retention. For clients, the hotel needs to have new and repeat business, and for the staff, they want a positive and enjoyable working environment.
A very well known and established luxury brand hotel in central London has retained 70% of their 300 plus staff over 6 years with the hotel – how do they achieve this?
What is the purpose of a training course?
The purpose of a training course is, at the very core, to give confidence and guidance to the participants. It establishes brand values with your team, and it also sets the standards expected from your staff.
It can also help share skills, demonstrating new ways of achieving results in more time effective ways, through staff inspiration and increased participation.
The purpose of a training course is to increase your bottom line, ensure your property or hotel is maintained to the highest standards, and increase guest and client satisfaction. Success leads to a happy staff, thus leading to longer-term commitments to your property or hotel.
What are the skills a housekeeper will learn?
The skills will vary depending on the establishment and what their current needs are. The list is large and can include all aspects of direct housekeeping skills, such as guest interaction, etiquette, team management and communication. The housekeeper could learn:
- Housekeeping Tools
- Housekeeping Techniques
- Housekeeping Areas
- Special Surface Care
- Special Stain Care
- Care of Antiques
- Turndown Service
- Care of Fine Garments
- Mending of Clothes
- Shoe Care, Maintenance and Storage
- Shoe Polishing
- Handbag Care, Maintenance and Storage
- Wardrobe Management
- Dry Cleaning
- Packing and Unpacking
- Finishing Touches
- Flower Arranging
- Window Care
- Pet Care
What is included in housekeeping services?
The services will include all aspects of the routine and procedures that the housekeeper manages on a daily schedule. From a private house, this might mean a solo housekeeper will ensure that the property is maintained from every angle, like in-house management and housekeeping. The services themselves may repeat throughout the week, and there may be individual tasks on each day.
In a hotel service, the housekeepers will have a more standardised routine, but depending on the level of the individual housekeeper, they may require more senior tasks within the service.
How does Polo & Tweed’s training service fit your individual needs?
At our housekeeping training centre, we excel in looking at each client and their specific requirements. Perhaps the individual or small team of housekeepers in a private house require fine tuning to meet the needs of the principal, or a larger team of housekeepers in a boutique hotel need a high level of focus, or confidence in their skills. It may be that the hotel wants to increase staff happiness and productivity, or increase the bottom line – whatever your specific needs are, we adjust the training to fit your requirements.
We would love to discuss how we can help your housekeeper or housekeeping team – just drop us a line and we can discuss your requirements further.