Polo & Tweed’s Housekeeping Training Centre For Success


Published on August 15, 2018

Housekeeping Staff training can bring about great rewards - and retention - to your home or hotel! Click To TweetHousekeeping in both private homes and hotels is a skilled and labour intensive job.  Not only is organisation key to an effective day. The detail of the tasks and the ability to work to a high standard will be the difference between client and guest satisfaction. And indeed the success of the brand.

To keep everything running smoothly. The right training and education are key. Find out here how the Polo & Tweed Housekeeping Training Centre can contribute to success!

How your housekeeping team operates and functions will have a huge impact on your bottom line.  One of the biggest challenges the hotel industry faces is staff and client retention.  For clients, the hotel needs to have new and repeat business. And for the staff, they want a positive and enjoyable working environment.

A very well known and established luxury brand hotel in central London has retained 70% of their 300 plus staff. In over 6 years with the hotel. How do they achieve this?  The Polo & Tweed Housekeeping Training centre might have something to do with it!

Why Housekeeping Training?

The purpose of a Housekeeping training course is to first and foremost give confidence and guidance to the participants. It establishes brand values with your team. And it also sets the standards expected from your staff.

Housekeeping training can also help share skills. And demonstrating new ways of achieving results in more time-effective ways. Through staff inspiration and increased participation. 

The purpose of a training course is to increase your bottom line. To ensure your property or hotel is maintained to the highest standards. And increase guest and client satisfaction.  Success leads to happy staff. Thus leading to longer-term commitments to your property or hotel.

What Housekeeping Skills Will Training Provide?

The skills will vary depending on the establishment and what their current needs are.  The list is large. And it can include all aspects of direct housekeeping skills. Think about guest interaction, etiquette. And team management, or communication.  The housekeeper could learn the following.

  • Housekeeping Tools
  • Care of Antiques
  • Housekeeping Areas
  • Special Surface Care
  • Housekeeping Techniques
  • Special Stain Care
  • Turndown Service
  • Laundry
  • Care of Fine Garments
  • Ironing
  • Pressing
  • Steaming
  • Folding
  • Mending of Clothes
  • Shoe Care, Maintenance, and Storage
  • Shoe Polishing
  • Handbag Care, Maintenance, and Storage
  • Valet
  • Wardrobe Management
  • Dry Cleaning
  • Packing and Unpacking
  • Finishing Touches
  • Flower Arranging
  • Window Care
  • Pet Care

What Are Housekeeping Services?

The services will include all aspects of the routine and procedures. That the housekeeper manages on a daily schedule.  From a private house, this might mean a solo housekeeper will ensure that the property is maintained. From every angle! Such as in-house management and housekeeping.  The services themselves may repeat throughout the week. And there may be individual tasks each day.

In a hotel service, the housekeepers will have a more standardised routine. But depending on the level of the individual housekeeper, they may require more senior tasks within the service.

How Can Polo & Tweed Help?

At our Polo & Tweed Housekeeping training centre, we excel in looking at each client. And understanding their specific requirements.  Perhaps the individual or small team of housekeepers in a private house require fine-tuning. To meet the needs of the principal. Or a larger team of housekeepers in a boutique hotel need a high level of focus. Or more confidence in their skills. It may be that the hotel wants to increase staff happiness and productivity. Or increase the bottom line. Whatever your specific needs are. At Polo & Tweed, we adjust the training to fit your requirements.

We would love to discuss how we can help your housekeeper or housekeeping team. Just drop us a line. And we can discuss your requirements further.


  1. Mellissa williams says:

    I would love to go to this training center but am in jamaica

    • mm LucyChallenger says:

      We provide training both in person and online around the world – please do drop us a line or give us a call and we’d be delighted to discuss all our training options with you.

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