A concierge or front of house member of staff is the go-between from guest to hotel. From check-in/check-out, restaurant reservations, specific client requests through to guest complaints, the concierge represents the hotel brand and in turn, aims to please the guest at every opportunity.
For those looking to work in the hotel industry, it provides a varied and exciting career, with guest interaction being at the heart of the job. It appeals to individuals who enjoy communication with others and with the right hotel concierge training, can provide fantastic career opportunities for those looking to work their way up the hospitality career chain.
The concierge or front desk of a hotel are the gateway to client care and retention through to protecting the brand USP (unique selling point) and image. They act as a go-between, serving the guest’s needs and providing satisfaction to the highest level.
However, it is possible that staff can easily fall short in this area so hotels from boutique to large chains should look to improve their staff’s skills by undertaking a hotel concierge training course.
The concierge department of any hotel plays a valued and important role in guest and client satisfaction. In smaller hotels, the front of house can combine the role with the concierge, and in larger hotels, they are separate roles. If a hotel offers private Butler service, then the Butler may undertake the role of concierge services on a personal and private level for each guest.
As a Butler, when looking for Concierge training, what options are out there and what can one expect?