Management of staff is key. From every large household which employs a number of staff members through to hotels and corporate hospitality. The staff must be able to follow, lead, take direction and manage staff around them. Their level of seniority will affect the number of management responsibilities they have.
In a private home, the Butler will often undertake a senior management role. Similarly, in high-end hotels, the Butler or Head Butler will be expected to manage staff, ensuring schedules and routines are followed correctly.
So what options are out there for Butlers or those in the hospitality industry looking to obtain a Staff Management certificate?