The first interaction the guest has with the hotel or domestic property is the front of house. The way the guest is greeted and the manner they are welcomed into the property or venue, and the experience they have within those first few seconds and minutes, is key to providing a lasting and high-end experience.
People make their first impression within 2 to 3 seconds. From what they see, hear, smell and experience, this instant impression will flavour the experience to come. It is vital that the right and best impression is made straight away.
So what options exist for Butlers or those in the hospitality industry looking to obtain a Front of House certificate?