What will you learn in Online Concierge Training?

Published on August 1, 2020

Have you ever considered online concierge training? It is a great way to up your skills and knowledge in the concierge and hotel industry. And more importantly: you can do the training anywhere. Anytime! That is the great thing about online training. But do you know what you will learn in online concierge training?

So, what is online concierge training, and what will you learn?

Although modern-day times have moved many things online. Many people can still be skeptical about online training. How much will I get out of it? Is it worth it? Is it going to be the same content as face to face training?

These are all valid questions to ask, and concerns to have! And before you choose an online concierge training course, it is important to understand all that.

Having said that, a good online training provider will be able to answer all of those questions. There might be a free taster course you can do. Which is a great way to find out if the training is right for you!

Why online concierge training

Online training is a really great, modern-day alternative to in-person training courses. And here are a couple of reasons why.

You can do online training Anywhere

The great thing about online training is that you can access it from anywhere in the world. It does not matter anymore where you are. As long as you have a computer or laptop and an internet connection, you can undertake online training!

This will be a benefit for so many different setups. Do you travel a lot for work, for example? Then you can easily fit your online concierge training in! But it also makes all training courses, from all around the world, available to you. You will no longer have to travel to a specific location where the training venue is. You can access it all online!

Online training can be done whenever you want

A great benefit of doing your concierge training online. Is that you are in charge of the timeline!

Do you normally struggle to find time for a training course? It can take up a lot of time, sometimes even several days in a row. With online training, it will give you the flexibility to complete modules as and when this works for you. So you do not have to do the whole training in one go – but you can spread it out. Sometimes even over several months!

What will you learn in online concierge training?

Online concierge training can be an amazing decision you make. To invest in your career and future. Knowing exactly what you will get for your money is important! And also so that you can decide if the course is indeed the right one for you.

The Polo & Tweed online Front of House & Concierge training consist of the following modules:

  • Hotel Hierarchy
  • Restaurant Hierarchy
  • First Impressions
  • Concierge Etiquette
  • Bell Boy & Porter Etiquette
  • Personal Presentation and Dress Code
  • Greeting Guests
  • Guest Arrival & Departure Procedures
  • Check in & Check out
  • The Art of Conversation
  • Telephone Etiquette
  • Making Reservations
  • Unusual Requests
  • Dealing with Problems & Customer Complaints
  • Door Etiquette
  • Cultural Etiquette
  • Arranging Transport
  • Brand Awareness
  • The Little Black Book
  • Personal Shopping & Luxury
  • Finishing Touches

How can Polo & Tweed help?

Polo & Tweed are world-leading training providers to students all over the world, with an online academy for all the courses too – including Concierge training.

The Polo & Tweed training academy has the absolute best professionals in the industry who work as trainers to provide you with all of their knowledge and skills.

Whether you are completely new to the trade or have been working in the hospitality industry for many years. You will be able to learn so much from the online concierge training course. The online courses are internationally acknowledged and provide you with a certificate upon passing your final assessment.

To find out more about what training options are best suited for you do contact us here now and we look forward to speaking to you!

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