Online training is the way to go if you want to brush up on your Concierge skills. Whether you are an expert in the field or just starting out, investing in training is worth it at every stage of your career. A reputable and high-quality training provider offers online training that gives you the flexibility to train around your busy schedule. You won’t miss out on any of the content you expect from an in-person training course. Welcome to the future of training!
This is What Online Concierge Training Should be
Online Concierge Training should be a comprehensive and immersive learning experience that equips individuals with the necessary skills and knowledge to excel in the field of concierge services. It should provide a rich blend of theoretical concepts and practical applications, allowing learners to understand the intricacies of the profession and develop proficiency in handling various aspects of concierge duties. It should incorporate real-life scenarios and role-playing exercises that mirror the challenges and scenarios professionals encounter in their daily work. This experiential learning approach allows individuals to practice their skills in a safe environment, build confidence, and develop effective strategies to overcome obstacles they may face in their role as concierge.
Be Aware of These Things
The market for online training is increasingly saturated, making it crucial to carefully select courses that offer high-quality content. With numerous options available, it is important to find the training program that aligns with your specific needs and requirements.
Know Your Provider
It is advisable to have a checklist or a set of questions to consider when evaluating both yourself and the course provider. Firstly, assess the provider’s experience in delivering training courses, both in-person and online. Delve into the backgrounds and expertise of their trainers, as this information is crucial in determining the course’s quality and content. It is important to note that a highly inexperienced trainer may struggle to develop a top-notch online concierge course.
Practicalities
Ensure that you have a clear understanding of the practical aspects of the course as well. It should be easy for you to access information regarding the cost of the online training course. Additionally, ascertain the expected duration of the training and whether any preparation is necessary. It’s important to determine if you have the flexibility to pause and resume the course as needed, and if there is a specific deadline for completion.
Get in touch
If you have any inquiries or apprehensions, reach out to the training provider you are considering. They should be accessible for direct communication via phone or email, allowing them to provide a thorough explanation of the course and its structure. Ideally, you should have the opportunity to experience a free sample or taster course, enabling you to gain a better understanding of what to anticipate from the full course.
Concierge Online Training – The Details
Polo & Tweed are industry leaders when it comes to providing online Domestic Staff Training.
At Polo & Tweed, we feel that it is important that the student knows exactly what they get when they sign up for an online Concierge training course. The modules you will learn are as follows:
- Hotel Hierarchy
- Restaurant Hierarchy
- First Impressions
- Concierge Etiquette
- Bell Boy & Porter Etiquette
- Personal Presentation and Dress Code
- Greeting Guests
- Guest Arrival & Departure Procedures
- Check in & Check out
- The Art of Conversation
- Telephone Etiquette
- Making Reservations
- Unusual Requests
- Dealing with Problems & Customer Complaints
- Door Etiquette
- Cultural Etiquette
- Arranging Transport
- Brand Awareness
- The Little Black Book
- Personal Shopping & Luxury
- Finishing Touches
Let’s Get You Started
If you are ready to get started on your online Concierge training journey or want to find out more, we can get you started straight away. Simply sign up to begin the training straight away on our website here. You can even register for a free taster course so that you can give the training a try before fully signing up. If you still have more questions – just give us a call or drop us an email! Simply contact us and we can chat with you through every question you may have.