What is a surveillance day?
This day is an opportunity to gain insight into structure, skills or organisational aspects that could be improved, adjusted or perfected. Our specialised trainers will visit your location to spend a set amount of time to troubleshoot and ‘double check’ current skills of the staff, getting an idea of the structure of organisation, division of tasks, potential training needs and how things could be improved.
Performance appraisals can be implemented before or after training or it can be used as a stand-alone option. If undertaken before training, it can be a useful tool for us to determine which areas need adjusting within the property, hotel, yacht or venue. If undertaken after the training it can be a useful tool to see if the skills we have taught your staff are being implemented. If used as a standalone option, we will give you an extensive breakdown of what our trainer has experienced, and our guide and recommendations to making the correct changes.
Each surveillance day will vary depending on the needs of the individual client.
Benefits of a Surveillance Day
Clear Troubleshooting of which Areas Need to be Improved
Consultation Phase on what Training Might be Required
Bespoke Training Plan Devised from the Observations Recorded
Offering In-Person or Online Solutions to Suit your Specific Needs