Front of House Staff Training

Why is Front of House Training important?

Guest and visitors form a first impression within three seconds. Therefore, it is vital that the front of house is perfect in order to give visitors the best impression. From hotels to high-end shops, member clubs, and any client interactive service, the front of house – how you greet and treat your visitors – will have a huge impact on your business.

From small organisations to high end, large corporations, from private homes to yachts and chalets, your front of house individual or team is key to having a long-lasting first impression.

Our trainers work with your staff to take them through all front of house etiquette and training, and we can tailor it to your specific needs. We ensure that your staff are clear, knowledgeable, up-to-date and make the best first impression possible.

Benefits of Front of House Training

    Make Lasting First Impressions Instantly

    Fine Tune your Front of House Staff and Etiquette

    Private Training Offers you Complete Flexibility

    Offering In-Person or Online Training to Suit your Specific Needs

Call or fill out our contact form to learn more

Front of House Enquiry

  • Is this for yourself or a member of staff? Feel free to specify what type of training you're looking for.

Questions? Call Us Now: 0203 858 0233

About Our Front of House Training

Our Front of House Training has a unique setup. Our clients enroll for three main reasons:

Personalised Training – Our trainers are highly-skilled industry professionals and the best in their field. They are able to quickly assess which areas of training your staff require in order to reach the level of compliance you seek.

Protect Yourself – By reviewing your current procedures and approaches, and ensuring your staff are finely tuned, we can establish your core concepts and brand values are always protected.

Short & Efficient Solutions – We understand that time is precious.  Our training can be fully adapted to fit within your specific timeline and schedule.

We have provided numerous front of house training days. We know how to adjust the training to fit your specific needs.

About Our Trainers

We have strict requirements for our trainers; we want the absolute best for our students. Perfection is built into our training program – it is a core value for our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with the best trainer to meet your needs.  

Alexandra Parker-Larkin – Head Trainer

Alex has over 20 years of experience in working onboard Super Yachts and the luxury domestic service industry.  She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management, Silver Service, Etiquette and all our training with passion and integrity, and she thrives on seeing her students develop and grow.

Sam Bigwood

Sam is one of Polo & Tweed’s most sought after trainers. From a British Royal background, Sam’s career has led him to be one of the highest calibre Butler trainers. He is youthful and modern and understands what 5* luxury service is. Sam has a lovely personality and a cheery outlook, he is upbeat and enjoys bringing fun to his teaching. Sam teaches our group, private and online training.

Peter Lowell

Peter is a highly sought-after British Butler, who has worked in training Chauffeurs through to Silver Service. His eye for detail, his inspiring personality and his ability to inspire his students always shines. He has worked around the world and understands the different needs and etiquette of the different cultures. Peter is a wonderful trainer who our students love. He teachers our group, private and online training.

Hugh Mackie

Hugh is considered a traditional British Butler. Having worked extensively for HNW, Royalty and celebrities throughout his career, Hugh understands what it takes to get the job done. He is effortlessly polite and well-presented and kind, with a brilliant energy and spirit. Hugh is a member of the Guild of Toastmasters.  He is discerning and cheerful.  He teaches our group, private and online training