Hotel Concierge Training

Why is concierge training important?

Your concierge plays a vital and important role for guests satisfaction. It has a direct impact on the turnover, profit, and success of your business. By ensuring your concierge team is well trained and works smoothly as a team, they can reinforce brand integrity and values.

The concierge team can be considered the backbone of your establishment – bridging the gap between staff, hotel and guests.

Our trainers work with you or your staff to teach all aspects of concierge etiquette and front of house, and we can tailor it to your specific needs.

Benefits of Concierge Training

    Fine-Tune your Concierge Team to meet the Highest Expectations of your Guests

    Protect your Core Brand Values and Integrity

    Private Training Offers you Complete Flexibility

    Offering In-Person or Online Training to Suit your Specific Needs

Call or fill out our contact form to learn more

Concierge Enquiry

  • Is this for yourself or a member of staff? Feel free to specify what type of training you're looking for.

Questions? Call Us Now: 0203 858 0233

About Our Concierge Training

Our Concierge Training is unique in its design. Our clients take the course for three main reasons:

Personalised Training – Our trainers are highly-skilled industry professionals and the best in their field. They are able to quickly assess which areas of training your staff require in order to reach the level of compliance you seek.

Protect Yourself – By ensuring you are conducting yourself in the correct manner, you can ensure that niggles or challenging situations can be easily managed and dealt with.

Short & Efficient Solutions – We understand that time is precious.  Our training can be fully adapted to fit within your specific timeline and schedule.

Based on our years of experience, we can adjust the training to fit your specific needs.

About Our Trainers

We have strict requirements for our trainers because we want the absolute best for our students. Perfection is embedded in our training – it is a core value of our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with a trainer that best fits your specific needs.  

Alexandra Parker-Larkin – Head Trainer

Alex has over 20 years of experience in working onboard Super Yachts and the luxury domestic service industry.  She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management, Silver Service, Etiquette and all our training with passion and integrity, and she thrives on seeing her students develop and grow.

Sam Bigwood

Sam is one of Polo & Tweed’s most sought after trainers. From a British Royal background, Sam’s career has led him to be one of the highest calibre Butler trainers. He is youthful and modern and understands what 5* luxury service is. Sam has a lovely personality and a cheery outlook, he is upbeat and enjoys bringing fun to his teaching. Sam teaches our group, private and online training.

Peter Lowell

Peter is a highly sought-after British Butler, who has worked in training Chauffeurs through to Silver Service. His eye for detail, his inspiring personality and his ability to inspire his students always shines. He has worked around the world and understands the different needs and etiquette of the different cultures. Peter is a wonderful trainer who our students love. He teachers our group, private and online training.

Hugh Mackie

Hugh is considered a traditional British Butler. Having worked extensively for HNW, Royalty and celebrities throughout his career, Hugh understands what it takes to get the job done. He is effortlessly polite and well-presented and kind, with a brilliant energy and spirit. Hugh is a member of the Guild of Toastmasters.  He is discerning and cheerful.  He teaches our group, private and online training