Concierge Training

Why is concierge training important?

Your concierge plays a vital and important role for guests satisfaction. It has a direct impact to your turnover, profit and success of your business. By ensuring your concierge team are well trained, with smooth team work, they can reinforce brand integrity and values.

The concierge team can be considered the backbone of your establishment – bridging the gap between staff, hotel and guests.

Our trainers work with you or your staff to teach all aspects of concierge etiquette and front of house, and we can tailor it completely to your specific needs.

Benefits of Concierge Training

    Fine tune your concierge team to meet the highest expectations of your guests

    Protect your core brand values and integrity

    Private training offers you complete flexibility

Call or fill out our contact form to learn more

Concierge Enquiry

  • Is this for yourself or a member of staff? Feel free to specify what type of training you're looking for.

Questions? Call Us Now: 0203 858 0233

About Our Concierge Training

Our Concierge Training is a unique setup which many of our clients undertake for three main reasons:

Personalised Training – Our trainers are highly skilled industry professionals and the best in their field. They are able to quickly assess which areas of training your staff require in order to reach the level of compliance you seek.

Protect Yourself – By ensuring you are conducting yourself in the correct manner, you can ensure that niggles or challenging situations can be easily managed and dealt with.

Short & Efficient Solutions – We understand that time is precious.  Our training can be fully adapted to fit within your specific timeline and schedule.

We have provided numerous concierge training days. We know how to adjust the training to fit your specific needs.

About Our Trainers

We have strict requirements for our trainers because we want the absolute best for our students. Perfection comes with the territory – it is a core value for our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with the best fit.  

Michal Fudali

Michal has over 23 years of experience in Silver Service. He personally served VIP guests including Royalty and Celebrities.  He has been teaching for the last 4 years. He teaches Silver Service, House Management, Butlering and Etiquette because it is his passion and he loves to see his students grow.

Tracey Waterman

Tracey has over 20 years of experience in Housekeeping, House Management and hospitality. She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management and Silver Service with passion and integrity, and she thrives on seeing her students develop and grow in confidence.