Hotel Concierge Training
Why is concierge training important?
Your concierge plays a vital and important role for guests satisfaction. It has a direct impact on the turnover, profit, and success of your business. By ensuring your concierge team is well trained and works smoothly as a team, they can reinforce brand integrity and values.
The concierge team can be considered the backbone of your establishment – bridging the gap between staff, hotel and guests.
Our trainers work with you or your staff to teach all aspects of concierge etiquette and front of house, and we can tailor it to your specific needs.
Why is concierge training important?
Your concierge plays a vital and important role for guests satisfaction. It has a direct impact on the turnover, profit, and success of your business. By ensuring your concierge team is well trained and works smoothly as a team, they can reinforce brand integrity and values.
The concierge team can be considered the backbone of your establishment – bridging the gap between staff, hotel and guests.
Our trainers work with you or your staff to teach all aspects of concierge etiquette and front of house, and we can tailor it to your specific needs.
Benefits of Concierge Training
Fine-Tune your Concierge Team to meet the Highest Expectations of your Guests
Protect your Core Brand Values and Integrity
Private Training Offers you Complete Flexibility
Offering In-Person or Online Training to Suit your Specific Needs
Call or fill out our contact form to learn more
Concierge Training
Online E-Learning Concierge Training
Learn the skills required to give the most professional and unique experience for your concierge duties. From understanding the way to handle client requests through to dressing to impress! The training takes between 6-10 hours to complete depending on the speed you work at. Manage your own time – you have four months to complete the training from the point of activation.
Once you have completed the training and your assignments have been graded by our instructor you will receive your personalised certificate as proof of your online training.
In Person Concierge Training
Learn the skills required to give the most professional and unique experience for your concierge duties. From understanding the way to handle client requests through to dressing to impress! The training takes between 6-10 hours to complete depending on the speed you work at. Manage your own time – you have four months to complete the training from the point of activation.
Once you have completed the training and your assignments have been graded by our instructor you will receive your personalised certificate as proof of your online training.
With this add-on you receive the full digital handbook which accompanies the training, meaning you don’t need to keep your own notes and can refresh your memory anytime in the future!
