Surveillance Day
Surveillance Day Specialists in London
We excel in supporting high-end and specialised properties.
Tell us what your needs are and we will find the right package for you.
- Truly Understanding Your Needs – We take the time to thoroughly understand your needs so we know exactly what criteria to filter for.
- Bespoke Management – We are sensitive to the unique aspect of each property and the staffing currently in place
- Time Saving – We know your time is limited and we work to save you time. We look to find the most effective routes to update and improve the challenges being faced
- Quality Guarantee – Led by Lucy Challenger, CEO and founder of Polo & Tweed, Lucy and her team of experts are the best in the world
Tell us what you need and we’ll take care of the rest. We are ready to start your surveillance days today.
Benefits of a Surveillance Day
Clear Troubleshooting of which Areas Need to be Improved
Consultation Phase on what Training Might be Required
Bespoke Training Plan Devised from the Observations Recorded
Offering In-Person or Online Solutions to Suit your Specific Needs
Call or fill out our contact form to learn more
About Our Surveillance Day Performance Appraisal Training
Our surveillance day is a unique service which many of our clients undertake for two main reasons:
Personalised Training – Our trainers are highly skilled industry professionals and the best in their field. They are able to quickly assess which areas need changing, additional training and improving to reach the level of perfection you seek.
Continuing Check-Ins – By reviewing the staff periodically, it allows for our experienced trainers to note any areas which might still need additional support or training, and this can be implemented accordingly
We have provided numerous surveillance days, both prior, after training and stand-alone. We know how to adjust the day to fit your specific needs.
Surveillance Day Options
Prior to Training
Prior to providing formal training for you, we conduct a surveillance day(s) to establish areas of improvement.
Depending on the aspects which might have already been identified, we will send specific trainers to review, assess and complete a clear plan of action prior to undertaking training for your staff.
This can happen discreetly (without staff knowledge) more commonly occurring in larger properties and hotels. Alternatively the staff can be made aware of it, but continue their typical daily routines as normal.
We offer both in-person and online training solutions.
After Training
After we have conducted our training, we conduct a surveillance day(s) to establish if the new training skills and knowledge have taken root.
The trainer will identify the areas that have noticeably improved, and identify any areas which are still lacking. This report will allow the principal or manager to consider additional training, and it can be used as a point of reference for future visits.
We offer both in-person and online training solutions.
Stand-Alone
A stand-alone option is a perfect option for a client wanting an independent review, with the confidence to self-implement the changes following our detailed guidelines.
The trainer will identify all areas which need changing or improving, whether this is staff, training or managerial related. This report will allow the principal or manager to make internal changes, and it can be used as a point of reference for future visits.
We offer both in-person and online training solutions.
