Surveillance Day

What is a surveillance day?

This day is an opportunity to gain insight into structure, skills or organisational aspects that could be improved, adjusted or perfected. Our specialised trainers will visit your location to spend a set amount of time to troubleshoot and ‘double check’ current skills of the staff, getting an idea of the structure of organisation, division of tasks, potential training needs and how things could be improved.

This can be implemented before or after training or it can be used as a stand-alone option. If undertaken before training, it can be a useful tool for us to determine which areas need adjusting within the property, hotel, yacht or venue.  If undertaken after the training it can be a useful tool to see if the skills we have taught your staff are being implemented.  If used as a standalone option, we will give you an extensive breakdown of what our trainer has experienced, and our guide and recommendations to making the correct changes.

Each surveillance day will vary depending on the needs of the individual client.

Benefits of a Surveillance Day

    Clear troubleshooting of which areas need to be improved

    Consultation phase on what training might be required

    Bespoke training plan devised from the observations recorded

Call or fill out our contact form to learn more

Surveillance Day Enquiry

  • Is this for yourself or a member of staff? Feel free to specify what type of training you're looking for.

Questions? Call Us Now: 0203 858 0233

About Our Surveillance Day Training

Our surveillance day is a unique service which many of our clients undertake for two main reasons:

Personalised Training – Our trainers are highly skilled industry professionals and the best in their field. They are able to quickly assess which areas need changing, additional training and improving to reach the level of perfection you seek.

Continuing Check-Ins – By reviewing the staff periodically, it allows for our experienced trainers to note any areas which might still need additional support or training, and this can be implemented accordingly

We have provided numerous surveillance days, both prior, after training and stand-alone. We know how to adjust the day to fit your specific needs.

Surveillance Day Options

Prior to Training

Prior to providing formal training for you, we conduct a surveillance day(s) to establish areas of improvement.

Depending on the aspects which might have already been identified,  we will send specific trainers to review, assess and complete a clear plan of action prior to undertaking training for your staff.

This can happen discreetly (without staff knowledge) more commonly occurring in larger properties and hotels.  Alternatively the staff can be made aware of it, but continue their typical daily routines as normal.

After Training

After we have conducted our training, we conduct a surveillance day(s) to establish if the new training skills and knowledge have taken root.

The trainer will identify the areas that have noticeably improved, and identify any areas which are still lacking.  This report will allow the principal or manager to consider additional training, and it can be used as a point of reference for future visits.

Stand-Alone

A stand-alone option is a perfect option for a client wanting an independent review, with the confidence to self-implement the changes following our detailed guidelines.

The trainer will identify all areas which need changing or improving, whether this is staff, training or managerial related.   This report will allow the principal or manager to make internal changes, and it can be used as a point of reference for future visits.

About Our Trainers

We have strict requirements for our trainers because we want the absolute best for our students. Perfection comes with the territory – it is a core value for our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with the best fit.  

Michal Fudali

Michal has over 23 years of experience in Silver Service. He personally served VIP guests including Royalty and Celebrities.  He has been teaching for the last 4 years. He teaches Silver Service, House Management, Butlering and Etiquette because it is his passion and he loves to see his students grow.

Tracey Waterman

Tracey has over 20 years of experience in Housekeeping, House Management and hospitality. She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management and Silver Service with passion and integrity, and she thrives on seeing her students develop and grow in confidence.