Domestic & Business Staff Management Support

Management Support Specialists in London

We excel in supporting high-end and specialised properties.

We designed our management support to meet the needs of principals and their managing staff.
Tell us what your needs are and we will find the right package for you.

  • Truly Understanding Your Needs – We take the time to thoroughly understand your needs so we know exactly what criteria to filter for.
  • Bespoke Management – We are sensitive to the unique aspect of each property and management style currently in place
  • Time Saving – We know your time is limited and we work to save you time. We look to find the most effective routes to update and improve the challenges being faced
  • Quality Guarantee – Led by Lucy Challenger, CEO and founder of Polo & Tweed, Lucy and her team of experts are the best in the world

Tell us what you need and we’ll take care of the rest. We are ready to start your management support today.

Benefits of Management Support

    Discreet and Confidential Guidance to Help Implement Positive Changes

    Identify Areas which Need Support and Change Existing Structures

    Allow your Existing Staff and Management Team to Develop and Grow

    Offering In-Person or Online Solutions to Suit your Specific Needs

Call or fill out our contact form to learn more

Management Support Enquiry

  • Please provide us some information on what we can help you with?

Questions? Call Us Now: 0203 858 0233

About Our Management Support

Our Management Support is a unique setup which many of our clients undertake for three main reasons:

Personalised Support – Our consultants and trainers are highly skilled industry professionals and the best in their field. They are able to quickly assess which areas of support your management require, and apply the changes you seek.

Bespoke Management – Our management support is tailor-made for individual families, HR departments, corporate offices, or anyone needing additional support.

Bridging the Gap – Our trainers and consultants are able to act as a ‘buffer’ between the management team and the principal or head of the establishment.  This can provide a structured way to make positive changes, whilst protecting egos and emotions!

Our Management Support is entirely personal to the client and their specific needs.

Management Support Options

Remote Support

Through various channels of conference calls, video (Skype) meetings and online support, we can offer remote management support.

This allows us to schedule budget friendly meetings, quickly diagnose the issues and come up with new structures and ways to implement change.

We offer both in-person and online training solutions.

Monthly Management Meetings

Our management meetings are devised for our consultant/trainer to offer in person support.  These can consist of management meetings with you/your staff, and during this period we give you support and guidance with tools to make changes, problem solve, and improve.

Typically we would meet with you/your staff once a month in this package.

We offer both in-person and online training solutions.

Fortnightly Management Meetings

Our management meetings are devised for our consultant/trainer to offer in person support.  These can consist of management meetings with you/your staff, and during this period we give you support and guidance with tools to make changes, problem solve, and improve.

Typically we would meet with you/your staff twice a month in this package.

We offer both in-person and online training solutions.

Twice a year Management Meetings

Our management meetings are devised for our consultant/trainer to offer in person support.  These can consist of management meetings with you/your staff, and during this period we give you support and guidance with tools to make changes, problem solve, and improve.

Typically we would meet with you/your staff twice twice a year in this package.

We offer both in-person and online training solutions.

About Our Trainers

We have strict requirements for our trainers because we want the absolute best for our students. Perfection comes with the territory – it is a core value for our students and thus must be a core value for our trainers. If you have special skill requests for your training, let us know and we’ll pair you with the best fit.  

Alexandra Parker-Larkin – Head Trainer

Alex has over 20 years of experience in working onboard Super Yachts and the luxury domestic service industry.  She has personally worked with VIP clients, HNW properties and luxury interiors. She teaches Housekeeping, House Management, Silver Service, Etiquette and all our training with passion and integrity, and she thrives on seeing her students develop and grow.

Sam Bigwood

Sam is one of Polo & Tweed’s most sought after trainers. From a British Royal background, Sam’s career has led him to be one of the highest calibre Butler trainers. He is youthful and modern and understands what 5* luxury service is. Sam has a lovely personality and a cheery outlook, he is upbeat and enjoys bringing fun to his teaching. Sam teaches our group, private and online training.

Peter Lowell

Peter is a highly sought-after British Butler, who has worked in training Chauffeurs through to Silver Service. His eye for detail, his inspiring personality and his ability to inspire his students always shines. He has worked around the world and understands the different needs and etiquette of the different cultures. Peter is a wonderful trainer who our students love. He teachers our group, private and online training.

Hugh Mackie

Hugh is considered a traditional British Butler. Having worked extensively for HNW, Royalty and celebrities throughout his career, Hugh understands what it takes to get the job done. He is effortlessly polite and well-presented and kind, with a brilliant energy and spirit. Hugh is a member of the Guild of Toastmasters.  He is discerning and cheerful.  He teaches our group, private and online training