Domestic Cleaning Services: A Manual for Finding an Effective Training Programme

cleaning

Published on September 13, 2018

Employee safety, skills development, loyalty, and retention: all benefits of an effective training programme! Click To TweetIn the business world, it is no secret that the more an employee is trained to do their job, the better they will perform. Companies have understood the benefits of advanced training for a long time now.

So why should it be any different for domestic housekeeping staff?

Of course, companies have the experience to make assessments of a new hire’s initial skill level, along with the resources, like manuals and in-company training programmes, to put them on the right track towards high performance. However, when you are hiring new employees to perform specialised cleaning tasks in your home, you may not be able to assess their initial skill levels, nor have the necessary time, tools or training space for employees to practice and develop.

This is why finding a training programme for home cleaning services, designed and taught by experts in the domestic housekeeping industry, will give your new hires the opportunity to develop skills they will need to perform all house cleaning tasks to your expectations.

A specialised training programme will also give employees added benefits; the feeling of being valued by you, the employer; and the satisfaction of working as part of a team. The benefits to you are consistently beautiful homes and a well-functioning staff, along with valuable staff loyalty and retention.

Here we will provide a short manual which will focus on the keys to successful staff training. Whether you are investing in a training programme or developing your own, it is important to consider these points as a path to happy, productive workers and spotless homes.

Safety Training

Here we find the most important aspect of a complete training programme. Safety instructions. Proper chemical use and storage, equipment use, and proper cleaning techniques for strenuous tasks or hard-to-reach areas will greatly reduce workplace injuries.

Skills Assessment

It is important to know exactly what a new hire’s current skill level is, to avoid assigning them with cleaning tasks they haven’t been properly trained for. A new employee may be shy about telling you that they do not have experience with certain tasks, for fear of losing their job. By taking the time to determine their strengths and weaknesses, you can start them on tasks they know, while letting them train for new skills which they can apply later.

An Experienced Trainer

Housekeeping employees are best served by taking instructions from experts in their field. An experienced trainer will have already developed proper cleaning techniques and a sharp eye for details, so their training methods are thorough, and the student will trust that their instructor’s directions and critiques are valid. It is much more difficult to train yourself on the same task you are trying to teach a new employee.

An Interactive Training Approach

An active class setting should mimic real-life cleaning scenarios in which new employees are expected to master. Trainers and students should be given the supplies, surfaces, and fabrics they will interact with on a daily basis so they can practice the physical actions required for each task.

A Safe Space for Practice

Along with an active training programme, students benefit from having the opportunity to make mistakes in a controlled environment instead of on the job, under the eyes of their employer or an impatient supervisor. Mistakes in a learning environment can be focused on and used as lessons for better techniques and attention to detail.

Short and Specific Lessons

When a training programme is divided into simple models, students won’t feel overwhelmed by too much information. When each training model isolates a particular cleaning skill, like crystal surface care or fabric mending, the trainer can explain each step carefully and allow the student enough time for practice, practice, practice.

Student Feedback

A housekeeping trainer should allow room in each lesson for questions and feedback by the student so that they can ask for clarity on any points they don’t fully understand, or even offer their own opinions about which techniques work best for them. Students who feel like they’re opinions are valued will stay more engaged in the process, and they will also feel more comfortable approaching their supervisors with feedback once they are on the job.

Interesting Classes

The more interested the student is in each lesson, the more engaged they will be and, ultimately, the more engagement they will bring to the job. Trainers can make courses more interesting by introducing new cleaning tools, creating exciting challenges, and encouraging students to have fun and work together.

Teamwork Encouragement

Whether the training course is a group lesson or one-on-one, the student will ultimately need the ability to work as part of a team of fellow employees. An experienced trainer will instill team building skills and have ready-made stories about the teams they’ve been a part of and how beneficial those experiences were to them.

Follow-up Assessments

Once new employees have developed their skills and gained real on-the-job experience, some follow-up assessments allow trainers to see how well employees are applying their new skills to their daily tasks and can make suggestions about how to fine-tune those skills even further. Employees will always appreciate a trainer taking the time to follow up on their progress and will feel motivated to get better and better.

Providing Lasting Benefits to Your Home and Your Staff

The benefits of providing your housekeeping staff with personalised training courses, taught by experienced professionals, will reward your initial investment with consistent, high-quality cleaning service, fewer on the job accidents and better employee retention.

Polo & Tweed offers both private and group housekeeper training classes with models that focus on specific cleaning areas and techniques, including:

Area Training

  • Kitchens
  • Bathrooms
  • Bedrooms
  • Dining Rooms
  • Drawing Rooms

Special Surface Care

  • Marble
  • Crystal
  • Brass
  • Wood
  • Silver
  • Glass
  • Technology

Fine Garment Care

  • Silk
  • Wool
  • Lace

Our instructors teach proper cleaning techniques, offer instructive feedback, inspire confidence and promote the importance of teamwork. Classes are conducted in safe spaces so students can feel comfortable practicing proper techniques without the fear of making mistakes.

You can choose either a one-on-one or group setting for your training, and follow-up assessments can be provided so that your staff continues to develop.

Quality housekeeping services benefit from quality training and employee loyalty. Employee loyalty and retention begins with employee satisfaction and the feeling that they are able to grow through their career. Polo & Tweed’s housekeeping training programme increases employee skills, satisfaction, and loyalty so that your whole household benefits!

If you would like to learn more about Polo & Tweed’s housekeeper training programme and how they can benefit your household, we would love to hear from you! Contact us and discover how we can bring top-tier training to your staff.

2 comments

  1. Marli says:

    This was very helpful for me thank you. Would like to learn more.

    • mm LucyChallenger says:

      Thank you! You are always welcome to give us a call anytime on +44(0)203 858 0233 and we would be delighted to chat through all our training programmes you can enrol on! Have a great day. Lucy

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