Within the hotel industry, high turnover of staff can cause problems for the team. Some may enter the hospitality industry to climb the ladder and progress quickly, whilst others enjoy the focus of their role and look to proceed no further.
However, a high proportion of hotel worker CVs which land on our desk seem to have something in common – approximately 60% of hotel butlers fall short in qualifications and hotel butler training.
But why is this? Many of these hotel butlers work for high end established hotels, hotels that have in-house butler service training, yet they still have a high turnover in staff, meaning butlers often don’t hold positions for longer than a year.
Etiquette is a fundamental skill, both theoretically and practically, that any discerning Butler must obtain in order to progress in his or her career. A human being makes a first impression within a few seconds of seeing, meeting or entering a location, so the way a Butler interacts and presents themselves to the highest level of precision is key to their craft.
Etiquette is not just reserved for the service industry, from CEOs through to Headmasters, from politicians through to air host(esses), the etiquette and interaction of yourself between the client is hugely important. An experience can be destroyed by incorrect etiquette, and even worse, you can seriously insult someone. So it is vital that you know your etiquette!
So what options exist for Butlers or those in the hospitality industry looking to obtain an Etiquette certificate?
Table Management is the foundation, technical understanding and backbone of Silver Service. Without the understanding of Table Management, it is impossible to achieve perfect Silver Service and all the service sub-forms. The art form of Table Management is thus a strongly desired and required skill by any Butler in the domestic or corporate industry.
So what options exist for Butlers or those in the hospitality industry looking to obtain a Table Management certificate?
Silver Service is a historic and widely respected art form. Considered the traditional form of service, it is used in high-end hotels, restaurants, yachts, jets, chalets and of course in private homes. It has a high level of technical ability and will include a number of sub-service variants which all vary depending on the specific form of Silver Service chosen.
So what options exist for Butlers or those in the hospitality industry looking to obtain a Silver Service certificate?
A good personal assistant can be the difference between a well managed, efficient household or a chaotic one! The personal assistant (PA) would be in charge of all aspects of your daily and weekly routine. In private homes, many principals choose to use their personal PA to help straddle the lines between business and domestic, the PA being in charge of diary management, travel booking, staff management, event management and more.
Busy families gain a great deal with using a personal PA as it means they can focus on family life, and not have to worry about admin and bills being paid.
In a private home, families might choose to hire a Butler, a personal assistant or a house manager, but for smaller households, it is possible (and highly successful) to combine roles in order to achieve streamlined staff, but still achieve the same results. But what are the differences?
Being a butler is one of the most exciting jobs in the domestic service industry. Not many professional people can say they’re able to follow their passions, make progressions and grow in their roles. Because of this, it’s no surprise that many people are looking into becoming a butler. The road is long and challenging, but with professional butler qualifications and a dedicated attitude, you can become a great butler.
You don’t want to skip this step!
Hiring a Butler is about so much more than just finding the person with the right personality and skills. Whether you are hiring directly or working with an agency, reference checking is a crucial part of the recruitment process.
A CV, interview and trial will give you a very good idea on whether your candidate will be suitable for your household. However it is a must to look at previous roles. Actually speaking to previous employers can give an invaluable insight into the Butler’s level of experience, skills and personality.
At Polo & Tweed we have reference checked hundreds of Butlers so we know exactly what to look for. If you’re hiring a butler, make sure you to do your due diligence when it comes to reference checks.
So how do you conduct a proper reference check for a butler?
The shooting season is well underway in Britain and it’s an exciting time for family or friends to come together, and organise weekends away. However, hosting a shooting day or weekend can require a lot of planning, organisation, and management.
For the elite, hiring temporary staff to help increases decreases the workload and increases the enjoyment. There are the practicalities of hosting groups of people at your property, but a shooting weekend can take up a lot more management than just your regular events. Here it is definitely worth looking into finding temporary staff who know what they are doing, are highly experienced in and knowledgeable of shooting and hunting, and can make a shooting weekend a true success.
There are quite a few options when it comes to specific staff for the shooting season; here are a few…
Tips from the professionals…
Finding a new butler is an exciting time for any household. Whether it is the first time a butler will join the family, or you are looking to add or replace a butler within the existing household, the interviewing process is one to take your time for.
The selection process for other staff might be a bit more straightforward, but Butler candidates can be a bit different. Butlers come from all different types of backgrounds and have a wide variety of experience which can make it difficult to distinguish the right candidates from the unsuitable ones.
The summary below can offer some guidance when interviewing candidates for a butler role, and hopefully bring you to the right person to join the household!
So what are the 10 Most Important Interview Questions To Ask A Butler?
Having a clear plan makes all the difference…
Hiring a butler for the first time can seem like a daunting task. Whether you are looking to hire a butler for yourself, your household, or for the principals you are working for, it can be a tricky and confusing process.
If this is the first time a butler will be entering your household, it’s helpful to set expectations and be very clear on what/who you are indeed looking for. This will avoid confusion, manage expectations, and make the process altogether much more rewarding.
Keep reading to be reminded on exactly what a butler can do, what to expect having a butler in your household, and what to be mindful of when going through the recruitment process.